Support
We answer every message. Pick whichever channel suits you:
- Email: support@posra.app — plugin, preview app, builder dashboard and billing questions alike.
- Plugin support forum: the Posra Preview forum on WordPress.org for anything about the WordPress plugin.
Support plans
| Preview (free) | Starter · Growth | Care Plan | |
|---|---|---|---|
| Channel | WordPress.org forum, docs | Email, priority queue | |
| First response | Best effort | 2 business days | 1 business day |
| Store incidents (app down, checkout broken) | — | Triage | Triage and fix |
| Annual compliance rebuilds & certificate renewals | — | — | Included |
| App-store review correspondence | — | — | Included |
Business days are Monday to Friday. Work outside a plan, such as WooCommerce, theme or hosting problems, is quoted first at $95/hour. The Care Plan comes with every Managed Launch for 12 months and is $29/month or $290/year after that.
Publishing to the app stores
Stuck on Apple enrollment, Play verification or inviting us to your accounts? Read the store accounts guide, or write to publishing@posra.app. Your app is always published to your own developer accounts, never ours.
Before you write
- Preview QR not working? The pairing link expires after 7 days — click “Generate my app preview” again for a fresh one.
- Want your data gone? Use “Delete preview data & revoke access” on the plugin page, or just uninstall the plugin — both remove the preview data on our service too. Details in the privacy policy.