Delete your account and data
Effective: September 14, 2026 · Contact: privacy@posra.app
Three different things can be deleted here, and they are held in different places. Pick the one that describes you: you shop with a store's app, you have a Posra dashboard account, or you are a merchant who generated a preview from the WordPress plugin.
You shop with a store's app
This covers Posra Preview (Android package app.posra.preview) and any
store app published with Posra. Your shopper account belongs to the store you are shopping with, not
to Posra — it is a WooCommerce customer account on the merchant's own site. The app deletes it for
you through the store's API.
- Open the app and go to Account.
- Tap the gear icon in the top right to open Settings.
- Scroll to the bottom and tap Delete account.
- Read the confirmation and confirm.
Your customer account is deleted at the store, your device's push notification registration is removed, and you are signed out immediately.
Some stores handle account deletion on their own website instead. When that is the case the app tells you so and opens the store's account page for you, and the deletion is completed there under the merchant's own privacy policy.
What is deleted, and what is kept
| Data | What happens |
|---|---|
| Your customer account at the store (name, email address, saved addresses) | Deleted at the store through its API, at the moment you confirm. |
| Device registration and push notification token | Deleted from Posra. |
| Order history | Kept by the store, under the merchant's own privacy policy. Merchants are usually required to keep order and invoice records for tax and accounting purposes. Posra does not hold a copy. |
| Payment details | Never held by Posra. Checkout happens on the store's own website with the store's payment provider. |
You have a Posra dashboard account
This is the account you created at builder.posra.app to design or publish an app.
- Sign in to the dashboard.
- Open Account and choose Delete account.
This deletes your account record, your password credentials, and the link between your account and any stores you added. If you have an active subscription, cancel it first or write to us and we will handle both together.
You are a merchant who generated a preview
You can remove everything yourself, without contacting us. In your WordPress admin open WooCommerce → Posra App and click Delete preview data & revoke access. Deactivating or uninstalling the plugin has the same effect: the preview token is revoked immediately, and the catalog structure we received is deleted.
Preview tokens are stored hashed, expire on their own after 7 days, and can be revoked at any time from that page.
Request deletion by email
If you cannot sign in, no longer have the app installed, or want us to do it on your behalf, write to us.
Send the message from the email address on the account and tell us which of the three cases above applies, naming the store if you are a shopper. We reply to confirm every request. We will never ask you for your password.
How long it takes
In-app and in-dashboard deletions take effect immediately. Requests by email are completed within 30 days. Encrypted backups rotate on their own schedule and are fully purged within 90 days; nothing is restored from a backup into a live system after a deletion request.
Related
- Privacy policy — what we collect, when, and who processes it.
- Terms of service
- Support